DISABILITY pensioner Merryn Duhig will pay more for her Aurora PAYG electricity than customers on the standard rate once new charges take effect on July 27.
The Snug woman will pay 24.27c per kilowatt hour between 6.30am and 4pm on Saturdays and Sundays on a heating discount tariff compared to a standard PAYG price of 21.07c for concession card holders.
"It's wicked," Ms Duhig said."It's just off the show."
Aurora spokesman Richard Wilson said the only two timeslots in the heating discount pricing where prices were higher than the standard PAYG price for concession holders were on the weekend between 6.30am and 4pm.
"This customer is likely to be better off over all the timeslots over the entire year if she is a heating discount customer," Mr Wilson said.
Ms Duhig said she was "fobbed off" when she pointed the anomaly out to Aurora.
"They tried to convince me it was the economic regulator who set the pricing, so I rang them and they said 'No, that's balderdash'," she said.
"I am paying more than a standard customer and I'm on the pension. Aurora is passing the buck."
No customer was guaranteed PAYG was cheaper in all timeslots, Mr Wilson said.
"But it certainly suits people because they can be discretionary with their power."
Ms Duhig said a pensioner did not have much to be discretionary about.
"How you can be discretionary about your power use in winter time if your rate is higher than the standard?"
Mr Wilson said customers with concerns could call Aurora free on 1300 132003.
jennifer.crawley@news.com.au
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